shipping

WE ONLY SHIP TO THE FOLLOWING LOCATIONS:

50 US STATES, US TERRITORIES and APO/FPO MILITARY ADDRESSES.

To place an order online, by phone, fax or mail, click here.

OFFICE HOURS: 10:00 a.m. - 5:00 p.m. Central Time, Monday - Saturday
Phone/Fax: (903)-223-9143

Our time zone is CENTRAL TIME.

TIME ZONE REFERENCE: When it is ... 1:00 PM Pacific Time, it is 2:00 PM Mountain Time, 3:00 PM Central Time, and 4:00 PM Eastern Time

Our Shipping Schedule - we ship Monday thru Friday excluding the holidays listed below
     Add an extra processing day if you request a hair color other than that shown on the topper on our web site.
   For example, if you place an order on Tuesday after 5pm central time and require hair color different than that shown,
     the order ships Friday instead of Thursday.

If you place an order ...

Monday before 5 pm central time

Monday after 5 pm central time

Tuesday before 5 pm central time

Tuesday after 5 pm central time

Wednesday before 5 pm central time

Wednesday after 5 pm central time

Thursday before 5 pm central time

Thursday after 5 pm central time

Friday

Saturday

Sunday

It will ship on or before* ...

Wednesday

Thursday

Friday

Monday

Tuesday

Wednesday

*We will ship your order as soon as we possibly can.

Item Availability
Items are IN STOCK unless indicated. If we are out of an item, you will see "Temporarily Out of Stock" by the item. We continually update our web site, but there may be a circumstance where multiple orders for the same item are placed at or near the same time. In the instance that an item is out of stock and the web site does not reflect it as such, we will notify you immediately so you may make alternate arrangements. Orders are filled on a first come, first served basis.

Normal business days are Monday - Friday (excluding holidays). See below for our holiday schedule.

Our hours of operations are Monday thru Saturday, 10:00am - 5:-00pm Central time excluding the holidays listed below.

*Orders ship Monday through Friday excluding the following days:

*Saturdays and Sundays are not shipping days. Our office is closed on Sundays.

Holiday Schedule - No shipments will go out these days. We will answer emails and process orders, but we will not be keeping regular office hours. Phone messages will be returned periodically.

2010
January 1 - New Year's Holiday
January 18 - Martin Luther King, Jr.'s Birthday
February 15 - Washington’s Birthday
April 10 - Good Friday
May 31 - Memorial Day
July 5 - Independence Day Observed
September 8 - Labor Day
October 11 - Columbus Day
November 11 - Veterans Day
November 24, 25, 26 - Thanksgiving Holidays
December 22, 23, 24, 25 - Christmas Holidays
December 29, 30, 31 - New Year's Holiday

2011
January 1, New Year's Holiday

Shipping and Handling Charges

THE CHARGES BELOW ARE PER ORDER, NOT PER ITEM. YOU WILL BE CHARGED THE SHIPPING AND HANDLING FEE ONLY ONCE.

Shipping and Handling Charges:
$9.95 - US Priority Mail - typically delivered within 2 - 3 business days. NO SPECIFIC DELIVERY DATE GUARANTEED.

Do not count the day you place an order as a full day. Count from the day your order is shipped. Do not count holidays.

If the item arrives damaged, we will ship another item via the original shipping method or refund the cost of the broken item at your request. If you request express shipping to replace an item, you must pay the difference between the original shipping cost and the express shipping cost. It is up to you to allow enough time for these contingencies.

Miscellaneous Shipping Information
The US Postal service does not deliver on Sundays or federal holidays.

Information on this web site is subject to change without notice.