FAQ

Frequently Asked Questions
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Don't see your question here?
Email your question to us at TopsTheCake@aol.com
You will receive a reply within 24 hours.

Do you have a catalog that you can mail me?
A printed catalog is not available. All of our products are shown on the web site.

Is online ordering secure?
Yes. We use a secure server for our online order form. When you see the golden lock in the bottom right corner of your screen, you know you are using a secure site.

When will my order ship?
We ship your order the next shipping day after it is placed. For more order and shipping information see our shipping information page.

How soon will I receive my order?
Most orders are received within 3-5 business days from the date shipped. For more detailed shipping information see our shipping information page.

Do you ship to APO addresses? Yes. Your package will be shipped via USPS Priority Mail.

Is the topper too heavy for my cake?
There is no specific weight limit. You should be able to use all of the toppers shown on our web site as a cake topper if your baker inserts the proper dowel rod supports. More information about wedding cake construction can be found at the following link: http://www.wilton.com/wedding/makecake/building/dowelrod/index.cfm

Can changes be made to the toppers?
Hair color may be changed on some items. You may also request a different flower color on some items. The color options are shown on each page.

Do you ship to destinations other than the 50 US states?
No. We no longer take orders that are to be delivered to destinations outside of the United States. Due to delivery delays, shipping cots, and the all around hassle, we have decided to stop shipping overseas.

Why do I get a warning message about your security certificate name?
We use a secure server for our online order form. We do not own the security certificate, but it is a secure site. When you see the gold lock in the bottom right corner of your screen, you know you are using a secure site.

Do you share my personal information with other companies?
Absolutely not! We have to give your shipping address to the shipping company, but other than that, all your information is kept with us and it is secure. See our privacy policy for more information.

What is your return policy?
Our return policy is pretty liberal. We ask that you return an unwanted item within 2 weeks from the date you receive it, but we understand that you may need more time and we can make an exception to the rule. For our complete return policy, see our return policy page.

Will UPS or the Post Office leave my package at my door if I'm not home?
Yes, UPS and USPS should leave your package at your door if you are not home. In some case, the delivery drivers will not leave a package at an apartment or at an address where the package is visible from the street. If you need your package left at a specific location, please include that information on the order form in the "additional information" or tell the operator if placing a phone order.

Do you offer wholesale prices?
We are unable to offer wholesale prices, but we may be able to offer a volume discount. Email us with a list of the items and quantities you would like to order and we will work up a price list for you.

Why order from your company?
We pride ourselves in our quality and customer service. We will not sell an item if it doesn't meet our quality standards. There are actually many toppers out there that sell well for some companies, but we do not carry them because the quality doesn't meet our standards. Our customers are satisfied with the products they buy from us. We have an extremely low return percentage and a return is rarely because the customer is not satisfied with the merchandise. We do sincerely care that our customers receive a quality, professional experience.

Don't see your question here?
Email your question to us at TopsTheCake@aol.com
You will receive a reply within 24 hours.